Help and Frequently Asked Questions (FAQ)

Who created this program?

Milo Learns is a creation of NiyAI Data, from Phnom Penh in Cambodia.

Is this ChatGPT? What LLM is your backend?

Our personas come from a variety of backgrounds, including ChatGPT, Deepseek, Claude and some of our own models.

What your persona bot said was offensive or wrong.

Sorry, it didn’t mean to be. The purpose of the personas is to help you with your language study skills.

Is there some way to speak to a human?

Please email [email protected] if you have a problem that can't be solved here.

How do you use my data?

Please see the privacy policy page for details, linked to from the ‘About’ page.

How do I change difficulty levels?

Challenges and personas have their own individual levels, and are recommended to you based on the level you set in the ‘Profile’ page.

How do I change the difficulty level of the challenges?

Try a different challenge!

How do I update my profile picture?

Go to the ‘Profile’ page in the top right menu.

Can I speed up the challenges burndown refresh time?

No.

The app isn’t loading properly. What should I do?

Please contact [email protected] for help. Try to include as much detail as possible including screenshots.

What are the benefits of AI learning?

AI conversation practice accelerates fluency by offering on-demand dialogues that adapt exactly to your level and learning goals. It simulates realistic exchanges while providing real-time feedback in a low-pressure environment that builds confidence. You can practice as often as you like, whenever you like, and track your progress.

What’s the best way to retain new vocabulary?

Add them to the spaced-repetition flashcard decks and review them each day. Once you are confident in their use, try using them in sentences with the help of one of the "Use Flashcard Word In Conversation" Challenges in Milo Learns.

Is there somewhere I can meet other language learners?

The 'Friends' tab in Milo Learns connects you with other learners at your level, who want to practice and share their experiences with you. Chat with them using the same automatic support tools you use in regular chat, such as dictionary lookups, sentence completion suggestions, and automated feedback.

How can I boost my listening comprehension?

Enable 'auto text to speech' in your Profile Settings, and practice listening to replies before reading. You can adjust the reading speed inside the chat window.

How often should I study to see real progress?

Consistency is key! Aim for short, daily study sessions rather than occasional, lengthy ones. Consistent exposure builds neural connections and prevents forgetting. Even 15-30 minutes a day can lead to significant improvements over time.

How can I stay motivated when learning stalls?

Set micro-goals (e.g. learn five new words a week, finish one short conversation per day). Track your streaks or milestones in the Milo Learns dashboard page, celebrate small wins, and vary activities such as conversation, games, and reading to keep things interesting.

How much does premium membership cost?

Prices are found on the ‘Plans’ page (login required).

Can I have multiple accounts?

Please don’t, this is against the terms of service and may get you blocked.

Can I recover my account if I lost access?

From the ‘login’ page, click ‘Forgot password’.

Can I get a refund for my subscription?

If you’ve used the chat or other features during a subscription period then it may not be refunded. Otherwise it should be possible.

Can I switch between monthly and yearly subscriptions?

Yes, please visit the plans page.

How do I delete my account?

You can find full details on how to request account deletion on our Account Deletion Information page.