Help and Frequently Asked Questions (FAQ)

Who created this program?

Milo Learns is a creation of NiyAI Data, from Phnom Penh in Cambodia.

Is this ChatGPT? What LLM is your backend?

Our personas come from a variety of backgrounds, including ChatGPT, Deepseek, Claude and some of our own models.

What your persona bot said was offensive or wrong.

Sorry, it didn’t mean to be. The purpose of the personas is to help you with your language study skills.

Is there some way to speak to a human?

Please email [email protected] if you have a problem that I can’t fix here.

How do you use my data?

Please see the privacy policy page for details, linked to from the ‘About’ page.

How do I change difficulty levels?

Challenges and personas have their own individual levels, and are recommended to you based on the level you set in the ‘Profile’ page.

How do I change the difficulty level of the challenges?

Try a different challenge!

How do I update my profile picture?

Go to the ‘Profile’ page in the top right menu.

Can I speed up the challenges burndown refresh time?

No.

The app isn’t loading properly. What should I do?

Please contact [email protected] for help. Try to include as much detail as possible including screenshots.

How much does premium membership cost?

Prices are found on the ‘Plans’ page (login required).

Can I have multiple accounts?

Please don’t, this is against the terms of service and may get you blocked.

Can I recover my account if I lost access?

From the ‘login’ page, click ‘Forgot password’.

Can I get a refund for my subscription?

If you’ve used the chat or other features during a subscription period then it may not be refunded. Otherwise it should be possible.

Can I switch between monthly and yearly subscriptions?

Yes, please visit the plans page.